DMG North Warranty Claim Contact Us Warranty FormThis form must be completed and submitted within 30 days from the date of failure for warranty consideration. Only one form per unit/serial number. Each unit/serial number can have multiple parts. Contact InformationCompany Name(Required)Individual's Name(Required)Email(Required) Phone(Required)Job Name/Project Number(Required)DMG Sales EngineerInstalling Contractor(Required)Commissioned by (If applicable)Installation DateShipping InformationPlease Designate Shipping or Select a Pickup Location(Required)You Must Choose an OptionWill Call at DMG San JoseWill Call at DMG SacramentoWill Call at DMG RenoShip to:Company Name(Required)Contact Name(Required)Address(Required) Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Mechanical System DetailsManufacturer(Required)Please Choose An Option From ListAAONDunham-BushEnergy LabsLaarsLGScott SpringfieldOtherOther ManufacturerUnit Model(Required)Unit S/No.(Required)Startup Date(Required) MM slash DD slash YYYY Failure Date(Required) MM slash DD slash YYYY Part DetailsHow many Warranty Parts are you reporting? One Two Three Component(s) DescriptionDescription/QuantityPlease enter a number from 0 to 3.Has This Part Failed Before?(Required) Yes No Failure Description(Required)Troubleshooting Notes(Required)Please provide case number given by tech support): (see below)Second ClaimSecond Part Description/QuantityPlease enter a number from 0 to 100000000.00.Second Component(s) DescriptionHas The Second Part Failed Before?(Required) Yes No Second Part Failure Description(Required)Second Part Troubleshooting Notes(Required)Please provide case number given by tech support): (see below)Third ClaimThird Part Description/QuantityPlease enter a number from 0 to 100000000.00.Third Component(s) DescriptionHas The Third Part Failed Before?(Required) Yes No Third Part Failure Description(Required)Third Part Troubleshooting Notes(Required)Please provide case number given by tech support): (see below)Disclaimer All warranty authorizations are determined by the manufacturer. The customer is liable and may be charged for any costs or charges associated with the warranty process, including any charge backs by for parts determined not to be covered under their written limited warranty. –IMPORTANT– Defective parts are to be stored with the customer for 90 days due to manufacturer quality assurance purposes, and may be required to be returned to the manufacturer for quality assurance testing for warranty credits to be received.All warranty claims REQUIRE a picture of unit nameplate to be processed.(Required) Drop files here or Select files Accepted file types: jpg, jpeg, gif, tiff, pdf, png, mp4, mov, heic, hvc, ppt, csv, xlsx, msg, Max. file size: 256 MB. Please Include any additional relevant images to expedite your warranty claim. Images Drop files here or Select files Accepted file types: jpg, jpeg, gif, tiff, pdf, png, mp4, mov, heic, ppt, csv, xlsx, msg, Max. file size: 256 MB. Additional Information •AAON Controls issues require a case# - Controls Department: 918-382-6450 • For LG please be sure to have the Serial#, Model# and Case# from LG TSA confirming that they recommended the part/s that need to be replaced, as well as a failure reason. This information does need to be verified before the part can be ordered. All LG Warranty Claims require a case# from LG Tech Support that list the recommendation for replacement parts with the failure reason - LG Tech#: 888-346-1923 ext 3 for TSA •AAON Warranty Requirements: Serial#, Start-up Date, Failure Reason. Having Troubles Submitting the Online Form? Download service request form (right button). Email completed form to: warranty@dmgn.odoo.com DOWNLOAD Warranty FORM