Warranty

This form must be completed and submitted within 30 days from the date of failure for warranty consideration. Only one form per unit/serial number. Each unit/serial number can have multiple parts.

All warranty authorizations are determined by the manufacturer. The customer is liable and may be charged for any costs or charges associated with the warranty process, including any charge backs by for parts determined not to be covered under their written limited warranty. –IMPORTANT– Defective parts are to be stored with the customer for 90 days due to manufacturer quality assurance purposes, and may be required to be returned to the manufacturer for quality assurance testing for warranty credits to be received.

•AAON Controls issues require a case# - Controls Department: 918-382-6450 • For LG please be sure to have the Serial#, Model# and Case# from LG TSA confirming that they recommended the part/s that need to be replaced, as well as a failure reason. This information does need to be verified before the part can be ordered. All LG Warranty Claims require a case# from LG Tech Support that list the recommendation for replacement parts with the failure reason - LG Tech#: 888-346-1923 ext 3 for TSA •AAON Warranty Requirements: Serial#, Start-up Date, Failure Reason.