DMG North – Update Regarding Continued Customer Service and Adjusted Operations
March 20, 2020
Our team remains dedicated to supporting our clients in the construction and design communities during these challenging times. The businesses and individuals who are part of the essential workforce helping to address both immediate and long-term challenges in our community are continuing to receive deliveries from us and our suppliers for construction, repair, and maintenance projects.
Our physical facilities have adopted revised procedures to make for the very safest employee, vendor, and customer interactions. We have shifted as many deliveries as possible to direct-to-jobsites and customers to minimize the number of individuals handling. Will-call orders are now by appointment only at our warehouses, so that we minimize the number of people at a facility at any one time. Scheduling will-call for your equipment or parts is easily done through your primary DMG North point of contact.
The majority of our team members will continue working remotely. We have shifted to primarily using email and cell phones for external communications and patiently work through some of the challenges of team collaboration tools that are suddenly very popular [and frankly overwhelmed].
We maintain regular communication with our suppliers in the United States, Canada, Mexico, and beyond. Overall, the vendors remain dedicated to supporting current schedules and delivery commitments. Again, reach out to your primary DMG North contact if you have any questions or concerns regarding delivery schedules.
Our service team continues to provide support to startup or troubleshoot equipment at essential facilities. We are in regular communication with customers concerning their scheduled appointments. Advance notice of changes to previously coordinated schedules is always appreciated.
Stay safe. Work smart. We will get through this together.
Joe Pipitone, President, DMG North, Inc.